Hopper Inc. and its affiliates (“Hopper”) provide the Hopper mobile applications and the Hopper website (“Apps”) for use by you (“User”) for the purposes of utilizing Hopper data and proprietary predictive algorithms to search for, and receive notifications about, flights, hotels, and other travel services; booking and payment for such travel services; purchasing Hopper and/or third-party products; utilizing published Hopper reports (“Hopper Research Data”); and other related services (collectively, “Services”). Hopper provides you access to the Services and the Apps, subject to your acceptance of all of the following Terms and Conditions (“Terms”), which constitute a binding legal agreement between you and Hopper.  By accessing, downloading, copying, and/or using a Hopper App, and/or the Services, you agree to be bound by these Terms. Hopper may make changes to these Terms by updating them at any time and your continued use of our Services after any changes come into effect will constitute your acceptance of the updated Terms. Any existing bookings will continue to be governed by the Terms that applied to your booking when the booking was made. We recommend that you save or print a copy of these Terms.

PLEASE REVIEW THE “DISPUTE RESOLUTION” OF THESE TERMS (SECTION 13) CAREFULLY, AS IT REQUIRES YOU TO RESOLVE ANY FUTURE DISPUTES WITH HOPPER THROUGH BINDING INDIVIDUAL ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY, AND YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST HOPPER. 

You should also read Hopper’s separate PRIVACY NOTICE, which explains how Hopper handles and uses the data that Hopper collects when you use the Apps and Services, and which is incorporated by reference in these Terms. By agreeing to these Terms, you also consent to the collection and use of data as set forth in Hopper’s Privacy Notice.

If you need to contact Hopper Customer Support, you can reach Hopper 24 hours a day, 7 days a week: 

• by phone, by calling +1-833-933-HOP1 (+1-833-933-4671) toll-free from the US / Canada, or +1 (347)-695-4555 (a Support ID from the trips section of the App will be required);

• via in-App chat (if applicable by product); or

• via email: customer-service-emails@hopper.com (response times slower than phone or app).

In addition to these Terms, Hopper offers individual products and services for purchase that may be subject to additional terms and conditions, which will be provided to you both prior to and after purchase. Travel services provided by third-parties are subject to third-party terms. Please review all additional terms carefully prior to any purchase or booking. 

Hopper’s website is protected by reCAPTCHA Enterprise, a third-party service provided by Google. Google’s Privacy Policy and Terms of Service apply to reCAPTCHA Enterprise. By using the Hopper website, you consent to the use of this service and Google’s terms.

1. Use of the Apps and Services; Restrictions

1.1. Acceptable Use. You may use the Apps and the Hopper Services only for lawful personal use, and in accordance with these Terms, to search for and make travel bookings and/or related purchases for yourself, or non-commercially on behalf of a person who has authorized you to do so. Hopper may, in its sole discretion, terminate your right to use the Apps and Services at any time, and may take all available legal recourse for actual or suspected violations of these Terms, including cancellation of bookings made in violation of these Terms. Any delay by Hopper in taking such actions does not constitute a waiver of Hopper’s rights to enforce these Terms. By making the Apps and Services available for your use, Hopper does not consent to act as your agent or fiduciary. Depending on the Service, any termination or cancellation as a result of a violation of these Terms, or an applicable provider’s terms, may result in the termination of an applicable booking without a refund.

1.2. Use Restrictions. The Apps and Services are not intended for use by any person who is, and you are not permitted to use the Apps or Services if you are, under the age of 16 or under the legal age of majority in the jurisdiction in which you reside. Other than information required to complete a booking, Hopper does not knowingly collect personal identifiable information from minors under the age of 16. If a minor under 16 has provided us with personal information without parental or guardian consent, the parent or guardian may contact us by emailing us at privacy@hopper.com, in which case we will remove the information and unsubscribe the minor from any of our electronic marketing lists. 

You may not use the Apps or Services if you are identified on any U.S. or Canadian government list of prohibited, sanctioned, or restricted parties, or if you are located in a country that is subject to a U.S. or Canadian government embargo, or that has been designated by the U.S. or Canadian government as a "terrorist supporting" country.  

While you may make copies of information related to your booked travel reservations, you may not attempt, or enable any third-party to attempt, to access, copy, decompile, disassemble, or reverse-engineer, distribute, sublicense, publish, interrupt, destroy, or interfere with the source code, libraries, databases, algorithms, data, or Hopper systems or networks that make up the Services or the Apps, or attempt to circumvent any security controls included in the Apps. You may not attempt, or enable any third-party to attempt,  to access the Apps or Services using any automated tools, including without limitation the use of bots, artificial intelligence (AI) systems, spiders, crawlers, scrapers or other similar tools, or other technology not authorized by Hopper. You may not use (through any method, including any of the foregoing), or enable any third-party to use (through any method, including any of the foregoing), any content from the Services or the Apps (including, but not limited to, copying images, customer reviews, descriptions, prices, etc.) for any purpose other than booking travel for an individual user of the Services or the Apps. You may not, nor enable any third-party to, deep-link to any portion of Apps (including, without limitation, the purchase path for any travel services) or frame, mirror or otherwise incorporate any part of the Apps into any other app or site without Hopper’s prior express written authorization.  You may not, nor enable any third-party to, use the Apps or Services for any purpose that is fraudulent or deceptive.  If your right to access the Apps or Services has been previously revoked by Hopper, all use of the Apps or Services is prohibited.

1.3. Updates. Hopper may update the Apps and Services from time to time in order to improve the Apps and/or the Services. You agree to install all updates in a timely manner. If you delay or refuse updates to the App, this may compromise or prevent us from delivering the Services.

2. Payment Authorizations

2.1. Hopper Accounts/Guest Checkout. In order to make purchases using the Apps and Services, from Hopper and/or from third-party travel service providers (e.g., airlines, hotels, rental car providers, property managers, etc.), you will need to register for a Hopper account using the telephone number associated with your mobile device, and a Hopper account will be created automatically using the information you provide (except for Guest Checkout). You may create only one account per individual. You agree: (i) to provide and maintain accurate, current and complete information for your Hopper account, (ii) to maintain the security of your account by not sharing, disclosing, or making available access credentials to any unauthorized person, and (iii) to notify Hopper promptly if you discover or otherwise suspect any security breaches relating to your use of the Apps or Services. You agree to be responsible for all activities and purchases that occur using your Hopper account, and you accept all risks of unauthorized access to your Hopper account resulting from any act or omission by you in violation of these terms. If you are using Hopper’s website to access the Services, you may be permitted to make purchases without creating or logging into an account, by entering your traveler and one-time payment information at the time of booking (“Guest Checkout”).  Information entered in connection with a Guest Checkout will be stored for that booking only, and will not be linked to any prior or future bookings. By accessing Hopper’s website without an account, you may not have access to rates and/or discounts available to logged-in Users.

2.2. Deactivating an Account. If you cease to use the phone number associated with your Hopper account, you must notify Hopper immediately by emailing privacy@hopper.com in order to deactivate your account and your account data.   

2.3. Payment Methods. Hopper enables you to make purchases from Hopper, and/or third-party travel service providers, by linking a valid, authorized debit, credit,  prepaid credit card or other authorized payment method to your Hopper account (“Payment Instrument”).  You may change the Payment Instrument associated with your Hopper account or add additional Payment Instruments at any time. By linking a Payment Instrument to your Hopper account, or entering a payment method in connection with a Guest Checkout, you represent to Hopper that you are an authorized user of the Payment Instrument. You are responsible for ensuring that the Payment Instrument(s) associated with your Hopper account is at all times current, non-expired, and valid for payments. Your Hopper account is not a bank account. Hopper is not a bank and does not offer banking or “money transmission services,” and is not a “money service business,” as those terms are defined by the United States Department of Treasury.

2.4. Payment Authorization. You authorize Hopper, and/or applicable third-party travel service providers, to charge your linked or entered Payment Instrument(s) for the total amount of all purchases or other payment transactions initiated in the Hopper Apps using your Hopper account, or by you as a Guest Checkout, as necessary to complete the purchase, payment or other financial transaction requested or agreed to by you, including without limitation all fees and taxes. In some cases, Hopper may pass your Payment Instrument(s) to a third party travel service provider (such as an airline, rental car service, property manager or hotel) in order to process your authorized payment. By making a booking, you authorize such transfer of your Payment Instrument. In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with a transaction you made using your Payment Instrument, you also authorize a credit to your Payment Instrument(s) by Hopper as necessary to execute that transaction. Some payments utilizing Klarna may be subject to Klarna’s terms and conditions and privacy notice.

2.5. Failed Transactions. In the event that a charge to any Payment Instrument fails, you agree to link a new, valid Payment Instrument within three (3) business days of notification by Hopper. Your Hopper account will be disabled, and all purchased Hopper products and third party travel services may be cancelled, until a valid Payment Instrument is provided and the outstanding uncharged balance is resolved. You further authorize Hopper to attempt to re-submit any failed charge to any Payment Instrument(s) associated with your account at subsequent times until successful.  Hopper is not responsible for any charges imposed by the issuer of your Payment Instrument as a result of any failed charge or re-charge by Hopper.  To the extent that Hopper is unable to successfully charge any Payment Instrument linked to your Hopper account as payment for authorized transactions for more than thirty (30) days, you understand and agree that Hopper may employ a collection agency or other business in an effort to collect any outstanding debts and fees associated with your Hopper account, and you will not contest the use of a third party to collect the debt and fees owed to Hopper. You agree that you will be responsible for any legal, court, arbitration or collection agency fees associated with rectifying your Hopper account and all monies owed thereunder. You agree that Hopper, or any agency or business employed by Hopper, has the right to contact you and your heirs via telephone, email or (if not prohibited by law) in-person using the information you provided upon registration or during any contact with Hopper, or any other publicly available or attainable information, in an effort to collect any monies and fees owed to Hopper, whether specifically referenced in these Terms or not, and such contact may be made in a manual or automated fashion.

2.6. Test Authorizations. At the time of linking any Payment Instrument to your Hopper Account, you consent to Hopper temporarily authorizing a charge on that Payment Instrument, typically for $1.00 or less, as part of our verification process. You will not be required to pay this charge, and it will disappear from your Payment Instrument statement within a few days.

2.7. Unauthorized Transactions; Lost Devices. If any transaction receipt received by you appears incorrect, or was unauthorized or fraudulent, you shall notify Hopper immediately, by contacting Hopper Support (“Support”) from the “Trips” page within the Apps or the Hopper Help Center. In the event that you lose any mobile device on which an App linked to your Hopper account is installed (“Lost Device”), you shall notify Hopper immediately by contacting Hopper at privacy@hopper.com. You should always secure any device on which a Hopper App is installed.

2.8. Currency Conversions. Some prices and/or fees provided in the Apps or Services for purchases may be displayed to you in a default, or your preferred or selected, currency, although the charge made to your Payment Instrument by a third-party service provider will be in a local currency. In these cases, the amount charged to your Payment Instrument for the purchase may vary slightly from the amount displayed, due to fluctuations in currency exchange rates beyond Hopper’s control. Your Payment Instrument provider or issuer may also include a fee to process the transaction or convert currency, plus any applicable taxes for international purchases.

3. Consent to Electronic Communications, Disclosures and Notices; Paper Copies. 

3.1.  By accepting these Terms, you agree that Hopper will provide the Terms, its Privacy Policy, and all other applicable terms, and any amendments made by Hopper thereto, as well as all disclosures, notices, transaction receipts, transaction authorizations, and all transaction statements or other information required by law (“Disclosures”), electronically by publishing in the Apps, through in-App messaging, and/or to the email address you provide.  Your electronic acceptance or receipt of the Disclosures, and/or your continued use of the Apps and Services after publication of the Disclosures by Hopper, has the same effect as if you received them in paper, or signed them in ink. Except as otherwise required by applicable law, Disclosures are considered received and accepted by you within 24 hours of the time posted to our website or Apps, or emailed or messaged to you, whether or not you choose to read them. In order to access and retain the electronic Disclosures you will need, and represent that you have, the following: (i) a computer or mobile device with an internet connection; (ii) a valid email address that can receive emails from @hopper.com and (iii) sufficient storage space to save past Disclosures and/or an installed printer to print them. You have a right to receive Disclosures in paper form. If you wish to receive a paper copy of any Disclosure, or any transaction receipt, you may request a copy of the Disclosure or receipt within 180 days of the date of the Disclosure or receipt. Hopper will provide paper copies free of charge. Requests to receive any paper copy, or to withdraw your consent to future electronic Disclosures, may be made by mailing a written request to Hopper (USA), Inc., Attn: Legal Department, 265 Franklin Street, Suite 1702, Boston, MA 02110. Requests to cancel your consent to future electronic Disclosures will be completed in a reasonable time. Hopper reserves the right to terminate your Hopper account if you withdraw consent to future electronic Disclosures. You may update the information required to contact you electronically using a Hopper App.

3.2. Consent to Communications and Contact. By registering a Hopper account and/or making any purchase or booking using the Services, you consent to be contacted by Hopper, and/or by the third-party provider of the travel services booked, electronically, including via email, phone, SMS, in-app messaging, or other available digital messaging service, for any purpose related to your use of the Apps or Services, and/or any bookings or other purchases made by you via the Apps or Services.

3.3. Your computer and/or mobile device must be connected to the internet in order to access the Apps and Services and to make and receive communications to/from Hopper, including to contact Hopper’s customer service team within the Apps. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all  third-party charges related to  such access and/or the transmission and receipt of data.

3.4. When you make a booking with Hopper, you agree that communications to Hopper’s Customer Support team related to your booking may be made either within the Hopper App used to make the booking, via in-App messaging and/or chat functionality, or other channels, such as phone, SMS, or email, that may be initiated by Hopper or you.   

4. Hopper Predictions and Sort Order

4.1. Hopper’s price prediction Services and notifications provide a powerful tool to assist you in finding the best time to book travel and save money. Hopper works hard to ensure the accuracy of its predictions based on past data and current trends. However, forecasting price movements in a highly competitive, unpredictable global market has inherent limitations, and no prediction tool can be 100% accurate. Accordingly, while Hopper believes strongly in the accuracy of its predictions, Hopper does not guarantee their accuracy, and shall not be liable for any reliance upon them, except as expressly set forth in the terms of any Hopper product purchased by you, such as a Hopper Price Freeze or Price Drop Protection option. 

4.2. When you search for flights, hotels or homes, or car bookings in the Hopper Apps, Hopper provides you a number of options for displaying, filtering, and sorting the results.

4.2.1. Hopper’s default flight search results provide you first with an identification of the flights identified by Hopper’s algorithms as “Recommended,” including for example as “Best Flight,” “Best Quality,” “Cheapest” or “Fastest.” Hopper uses a number of factors to identify a “Recommended” flight, and Hopper’s recommendation algorithms and core search and order algorithms are not impacted by any fees paid to Hopper. Hopper may sometimes display certain flight listings above the search results, which are paid-for commercial listings from our airline partners. Such listings are labeled for your information as "Ad" or similar labeling.

4.2.2. Hopper offers different options to display your search hotel results. You can use the “sort by” setting to order your search results based on price, user rating, star rating, "Recommended", or other criteria as may be available to you from time to time. When sorting based on star and user ratings, Hopper may use review scores and other data from third party providers, which we do not verify. If no specific sort order option is selected, Hopper’s default hotel search results provide you with a listing of the properties identified by Hopper’s algorithms as “Recommended” for you, based on a number of factors which may include price, location, amenities, the popularity of the property, the quality of the content provided by the property and the competitiveness of the property’s rates and availability. In addition, when determining the relative order of properties with similar offers in your search results listings, Hopper’s recommendation algorithms may be impacted by the compensation received by Hopper in connection with the reservation, any hotel marketing programs and/or marketing relationships with certain properties.  Hopper may also label certain recommended properties as "Hopper Picks", to signify that the property is one of Hopper's preferred partners. As we continue to improve our services to provide you with the best service, we may change our search results criteria and may test different default sort order algorithms from time to time. Hopper also sometimes displays hotels within the search results that are paid-for commercial listings from our hotel partners. Such hotels are labeled for your information as “Ad” or similar labeling.

4.2.3. Hopper’s default vacation rentals search results provide you with an identification of the hotels or rentals identified by Hopper as “Recommended” for you based on a number of factors including price, location, and amenities. Hopper’s recommendation algorithms are not impacted by any fees paid to Hopper.

4.2.4. Hopper’s default cars search results provides you first with an identification of cars identified by Hopper as “Recommended” for you based on a number of factors. In addition, when determining the relative order of rental companies with similar offers in your search results listings, Hopper’s recommendation algorithms may be impacted by the compensation received by Hopper in connection with the reservation, and/or in connection with any car rental marketing programs and/or marketing relationships with certain car rental companies.  As we continue to improve our services to provide you with the best service, we may change our search results criteria and may test different default sort order algorithms from time to time.

5. Third-Party Travel Services

5.1. The Hopper Apps and Services provide access to travel information, such as flight, hotel, vacation rentals, or car pricing and availability, features and amenities, and terms and conditions, provided and maintained by third-parties. These third-party providers are independent contractors and not agents of Hopper. Your contract for these travel services is with the third-party provider, and not with Hopper.  While Hopper works hard to ensure correctness, Hopper cannot verify, and is not responsible for, the accuracy of information provided by third parties regarding their respective services. Hopper also is not liable for the acts, errors, delays, omissions, representations, warranties, breaches, bankruptcy, or negligence of any such third-party providers or for any personal injuries, death, property damage, or other damages or expenses resulting from third-party provided services.  Hopper is not responsible to make any refund in the event of any delay, failure, breach, cancellation, overbooking, strike, force majeure or other causes beyond Hopper’s direct control.  By offering third-party travel services for booking via the Hopper Apps and Services, Hopper does not endorse, or make any representation or warranty about, the quality of any service provider.   In addition, unless otherwise expressly set forth, Hopper does not purport to be affiliated with, or to be endorsed by any third-party service providers.  

5.2. The purchase of third-party travel products and services through the Apps or Services, and entitlement to cancellation or refunds for such services, will be governed by and subject to additional terms and conditions from such providers, and subject to laws and regulations imposed by government entities, and you agree to abide by all such terms, laws, and regulations.  Where possible, Hopper will make these terms available to you. However, additional applicable terms may be provided on the third-party provider’s website. The purchase of certain third-party travel products and services will be subject to these terms and conditions. Please read the additional provider terms and conditions carefully prior to purchase from any third-party service provider using the Hopper Apps and Services, and ensure that you understand the full terms applicable to your airfare, hotel, vacation rental, trip insurance, car rental, or other third-party service. If you make bookings on behalf of another person(s) with their authorization, you agree that you will inform such other person(s) about these Terms and any third-party terms, rules and restrictions that apply to the bookings made on their behalf. You understand and agree that any violation of third party terms of service may result in a cancellation of your bookings, denial of service, and forfeit of any amounts paid. Hopper is not responsible for any damages resulting from your violation of third party terms. 

5.3. Air Bookings: Air travel bookings are only confirmed once the purchase has been completed and the tickets have been issued, as confirmed to you by Hopper by email and/or through in-App messaging following your purchase. In some cases, it may take up to 46 hours for your confirmed Hopper booking to be reflected in the carrier’s ticketing system. Until such time, you may not be able to view information about your reservation on the carrier’s website.

5.3.1. Multi-Ticket Travel. Hopper may offer you the opportunity to book air travel by combining multiple one-way tickets, on one or more airlines, instead of a single one-way or roundtrip ticket. Combining one-way tickets in this manner may provide a greater choice of flights, at lower cost. However, each one-way ticket in your journey will be subject to its own airline rules, restrictions and fees. For such travel, if one of your flights is impacted by a flight irregularity (e.g., an airline-initiated cancelation, delay or schedule change) and such irregularity may cause you to miss your departure for another flight on which you are separately ticketed, the airline for that other flight is under no obligation to re-accommodate you, and you remain responsible for any charges due to changes (if permitted) to the routing, travel dates or times, or carriers, for the portion of your journey covered by such separate ticket(s). Some tickets may not be eligible for passenger-initiated changes under applicable fare rules, and “no-showing” for a flight may result in the ticket being canceled and losing all remaining value.

Multi-ticket travel may require switching terminals and / or picking up baggage and re-checking baggage prior to the next scheduled flight in the itinerary. This may require the possible exit and re-entry of security. Prior to purchasing a multi-ticket itinerary, please be aware of any timing considerations that may impact your ability to complete your trip. You are solely responsible for retrieving your luggage in between destinations and being aware of any baggage and security obligations in between connections.

5.3.2. International Air Travel. You are solely responsible for ensuring that you meet all of the entry requirements imposed by governmental authorities at your destination(s), including countries you may just be transiting through, including health and passport/visa requirements, and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order. Hopper does not provide advice regarding entry requirements for any destination. You must consult the appropriate embassy or consulate, as well as the applicable airline policies, for such information. Requirements may change and you should check for up-to-date information before booking and departure. Hopper is not responsible if you are refused entry onto a flight or into any country due to your conduct, including your failure to satisfy any entry requirements, or your failure to carry the correct and adequate travel documents required by any travel provider, authority or country (including countries you are transiting through). This includes all stops made by an aircraft, even if you do not leave the aircraft or airport. Some governments require airlines to provide personal information about all travelers on their aircraft. If applicable, the data will be collected either at the airport when you check in or in some circumstances when you make your booking. Please contact the relevant airline you are travelling with if you have any questions. BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS, HOPPER DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. 

5.3.3. Advice to International Passengers on Limitations of Liability. PASSENGERS EMBARKING UPON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT THE PROVISIONS OF AN INTERNATIONAL TREATY (THE WARSAW CONVENTION, THE 1999 MONTREAL CONVENTION, OR OTHER TREATY), AS WELL AS A CARRIER’S OWN CONTRACT OF CARRIAGE OR TARIFF PROVISIONS, MAY BE APPLICABLE TO THEIR ENTIRE JOURNEY, INCLUDING ANY PORTION ENTIRELY WITHIN THE COUNTRIES OF DEPARTURE AND DESTINATION. THE APPLICABLE TREATY GOVERNS AND MAY LIMIT THE LIABILITY OF CARRIERS TO PASSENGERS FOR DEATH OR PERSONAL INJURY, DESTRUCTION OR LOSS OF, OR DAMAGE TO, BAGGAGE, AND FOR DELAY OF PASSENGERS AND BAGGAGE.

ADDITIONAL PROTECTION CAN USUALLY BE OBTAINED BY PURCHASING INSURANCE FROM A PRIVATE COMPANY. SUCH INSURANCE IS NOT AFFECTED BY ANY LIMITATION OF THE CARRIER’S LIABILITY UNDER AN INTERNATIONAL TREATY. FOR FURTHER INFORMATION PLEASE CONSULT YOUR AIRLINE OR INSURANCE COMPANY REPRESENTATIVE. 

​​5.3.4. Notice of Contract Terms Incorporated by Reference. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage. The Conditions may include, but are not restricted to: (a) Conditions and limits on the carrier’s liability for the bodily injury or death of passengers; (b) Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods; (c) rules for declaring a higher value for baggage and for paying any supplementary fee that may apply; (d) application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier; (e) claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier; (f) rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage; (g) rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft; and (h) rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.

You can obtain additional information on items (a) through (h) above and about your contract of carriage (including how to request a copy thereof) at places where transportation on the carrier is sold.  Many carriers also have this information on their websites.  When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

In certain countries, when payment is taken at the time of booking, Hopper is the travel provider for the purposes of making the travel service available to you. In such instances, the terms and conditions provided by the underlying supplier (such as an airline’s conditions of carriage, or a property’s terms and conditions, etc.) will also apply to your booking.

5.3.5. Itinerary Changes/Cancellations. Itinerary changes or cancellations you request (i.e., voluntary refunds), if permitted under the airline fare rules applicable to your ticket, may be subject to airline-imposed fees in addition to any fare differential at re-ticketing. Such fees vary by airline. Your airline may permit a portion of the fare paid for an unused nonrefundable ticket to be applied toward the purchase of future travel. For many airlines, tickets not changed or canceled prior to departure have no remaining value. Refunds for no-shows will only be due to you in line with the relevant rules and restrictions for the applicable airline.

5.3.6. Tax Refunds. In case of a no-show or cancellation of an air booking, you may be entitled to a refund of government taxes and fees included in the price of the ticket purchased.  Where you are eligible for a refund, you can request such a refund from Hopper customer service, who will submit your request to the airline on your behalf.

5.3.7. EU Traveler Rights. If you are traveling into or out of the European Union, or on an EU-based airline, you may have rights in the event that your flight is cancelled, delayed or you are denied boarding. Please consult Regulation (EC) 261/2004 for more information.

5.3.8. Hazardous Materials. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage, spare lithium batteries and certain smoking materials carried on your person. Certain items are required to be carried with you onboard the aircraft. Spare lithium batteries and cigarette lighters must be removed from checked or gate-checked baggage and carried onboard the aircraft.

5.3.9. Airline Prohibited Practices. The circumvention of an air carrier’s rules, including practices such as back-to-back ticketing (booking two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city, point beyond or throwaway ticketing (booking tickets that include segments you do not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by many air carriers. You agree that you will not use the Apps or Services to engage in these or similar activities if prohibited by an airline. CARRIERS RESERVE THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR THE CARRIER’S TARIFFS, RULES OR REGULATIONS.

5.3.10. Required Information. The Transportation Security Administration (TSA), part of the U.S. Department of Homeland Security, requires Hopper to collect information from you for purposes of watch list screening, pursuant to 49 U.S.C. Sec. 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more information, please see www.tsa.gov. 

5.3.11. Data Transfer. GOVERNMENTS MAY REQUIRE YOUR AIRLINE TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA, INCLUDING INFORMATION WE MAY BE REQUIRED TO COLLECT FROM YOU DURING THE RESERVATION PROCESS.

 5.3.12.  U.S. Notice – Overbooking of Flights. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries although other consumer protections may be available. Check with the airline or your travel agent.

5.3.13. Baggage. Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel wholly between U.S. points, federal rules require any limit on a carrier’s baggage liability to be at least US $3,800 per passenger, or the amount currently mandated by 14 CFR § 254.5.

5.3.14. Check-In Times.  The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding. Flights cannot be held for late-arriving passengers, and Hopper accepts no responsibility in such cases.

5.3.15. Aircraft Disinsection. Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at https://www.transportation.gov/airconsumer/spray.

5.3.16. Sequence of Travel. Airlines require passengers to travel as per the itinerary shown on their ticket, from the place of departure via any agreed connecting points to their final destination, and vice versa. If all the segments are not used in sequence, the ticket as a whole will lose its validity in most circumstances.

5.3.17. Hopper may receive commissions or other financial incentives from air carriers in connection with your air booking via the Services that Hopper provides. In some cases, this incentive may be realized by Hopper as a markup included within the price that you pay to Hopper for such booking, and that price may differ from the price reflected on your carrier ticket or itinerary.    

5.3.18. Flights sold in the United Kingdom by Hopper are sold as agent of the carrier named on your ticket, and are not protected under the Air Travel Organisers’ Licensing scheme.

5.4. Hotel Bookings. Hotel bookings are only confirmed once the purchase has been completed and a confirmation has been issued to you by Hopper by email and/or through in-app messaging following your purchase. Room rates are dynamic and can change at any time.

5.4.1. Paid Bookings. In some cases, Hopper, directly and/or in partnership with other entities, has pre-negotiated certain room rates with hotel suppliers to facilitate your booking of hotels. In connection with these Services, Hopper sometimes charges a fee, which is combined with and included in the rate that you see displayed in the Apps, and which may vary depending on the booking. This displayed rate may also include applicable taxes and third party service fees. When you make a prepaid hotel booking, you authorize Hopper to charge the full displayed amount and to facilitate the reservation(s) on your behalf at the time of booking (“Paid Booking”), including making payment arrangements with hotel suppliers and third parties. Your payment to Hopper at time of booking shall satisfy your payment obligations to the hotel provider for such Paid Booking. If you select a “Pay Later” room rate when booking, the hotel provider typically will charge your payment method in the local currency at the time of your stay, at any time from the time of booking prior to check-in or as otherwise notified to you during the booking process. You cannot use miles, travel credits, or offers towards paying for your hotel booking when you choose this option.

5.4.2. Cancellations. You may cancel or change your Paid Booking, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel booking, subject to applicable law. If you do not cancel or change your Paid Booking before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours prior to your date of arrival), you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the booking and plan to check-in for subsequent nights in such booking, you must confirm the changes with us no later than the date of the first night of the booking to prevent cancellation of your booking. Refunds for no-show will only be due to you in line with the relevant rules and restrictions for the hotel booking. You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of Paid Bookings after they are made, as indicated in the rules and restrictions for the hotel. Subject to applicable law,  if you make a “Non-refundable” booking, your payment made at the time of booking is not refundable and will be forfeited in the event of cancellation of the booking. You agree to abide by the Terms of Use imposed with respect to your Paid Booking.

5.4.3. Incidental and Other Charges by Hotel. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Hopper for your hotel booking. You are responsible for payment of all additional expenses during your stay, including for example, resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees, parking charges, minibar charges, phone calls, room service and movie rentals.

5.4.4. Ratings. Hotel ratings displayed in the Apps are intended only as general guidelines, and Hopper does not guarantee or endorse any hotel, or the accuracy of any ratings.

5.4.5. Taxes.  In connection with facilitating your hotel booking transaction, Hopper may charge your method of payment for taxes and fees. This charge includes an anticipated amount to recover the amount Hopper pays to the hotel supplier in connection with your reservation for taxes owed by the hotel supplier, including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel supplier. Taxes or tax recovery charges are generally calculated or estimated on the prices displayed through the App before any discounts (including Carrot Cash), coupons and loyalty points that may be applicable to your booking, unless those discounts, coupons and loyalty points are considered as a reduction in price for the purposes of calculating or estimating taxes in the relevant jurisdiction for the booking. Taxes and fees displayed during the search and shop stages on the Apps are estimated; taxes and fees payable at the time of booking are calculated and disclosed on the check-out page. Except as provided below, Hopper is not the vendor collecting and remitting taxes to the applicable taxing authorities. The hotel supplier is responsible for remitting applicable taxes to the applicable taxing jurisdiction. Taxability and the appropriate tax rate vary greatly by jurisdiction. In certain jurisdictions, Hopper is responsible for collecting and remitting sales, use and/or local hotel occupancy taxes for the entire price. The amount paid to the hotel supplier or the taxing authority, as applicable, in connection with your reservation for taxes may vary from the amount Hopper anticipates and includes in the charge to you. The amount of taxes can change between the booking date and stay date. If taxes have changed by your stay date, you may be liable to pay taxes at the higher rate.

To the extent applicable, the you acknowledge and agree that the supplier shall be treated by any tax authority in any pertinent jurisdiction as the supplier to the customer of e-collect bookings and the travel service component of an API partner package (where applicable) for VAT purposes as applied by Directive 2006/112/EC (where applicable) and any equivalent domestic legislation in any country.

5.5. Vacation Rental Bookings. Vacation Rental bookings are only confirmed once the purchase has been completed and a confirmation has been issued to you by Hopper by email and/or through in-app messaging following your purchase. 

5.5.1. Paid Bookings for Homes.  Hopper, directly and/or in partnership with other entities, has pre-negotiated certain rates with suppliers or property managers or their third party representatives (“Homes Providers”) to book home reservations and/or vacation rentals (“Homes”). In connection with these Services, Hopper sometimes charges a fee, which is combined with and included in the rate that you see displayed in the Apps, and which may vary depending on the booking. This displayed rate may also include applicable taxes and third party service fees. When you make a Paid Booking for Homes, you authorize Hopper to charge the full displayed amount on behalf of the Homes Provider for the booking of the Home(s),  which may be charged to your payment instrument in a single transaction or multiple transactions as disclosed at the time of booking. Hopper will facilitate communication regarding your reservation(s) with Home Providers. Hopper and its payment processor act as the agent of the Providers in receiving payment for advance Homes bookings, and receipt of your payment by Hopper or its payment processor shall satisfy your payment obligations to the Home Provider for such booking (except in the case of a chargeback or other payment reversal).  

5.5.2. Cancellations. You may cancel or change your Paid Booking for Homes, but you will be charged the cancellation or change fee on behalf of your Home Provider indicated in the rules and restrictions for the applicable reservation, subject to applicable law. If you do not cancel or change your reservation before the cancellation policy period applicable to the property you reserved, which varies by Home Provider, prior to your date of arrival, you may be subject to a charge on behalf of your Home Provider equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes either with us or the Homes Provider, as applicable, and such changes must be pursuant to the rules and restrictions applicable to your reservation. Subject to applicable law, you agree to pay any cancellation or change fees that you incur. In limited cases, some Homes Providers do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the reservation. You agree to abide by the applicable terms of use imposed with respect to your Paid Booking for Homes. This may include losing any deposit paid by you for your Paid Booking.

5.5.3. Incidental and Other Charges by Property Managers or Suppliers. Some Homes Providers may require you to pre-authorize a deposit to be charged to your credit card, or require a cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is separate and unrelated to any payment received by Hopper on behalf of your Home Provider for your Home rental booking. You are responsible for payment of all additional expenses during your stay, including for example, housekeeping fees, resort fees, etc.

5.5.4. Guest Responsibilities / Assumption of Risk. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Home, all areas and facilities where the Home is located that the Home Provider and guest are legally entitled to use in connection with the Home (“Common Areas”), or any other Service. For example, this means: (i) you are responsible for leaving a Home (and related personal property) or Common Areas in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable damage amounts, and (iii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Home, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Apps and any content, including your stay at any Home, or any other interaction you have with other Home Providers whether in person or online. This means it is your responsibility to investigate a Home to determine whether it is suitable for you.

5.5.5. Rules and Restrictions; Property Damage. Each Home has specific restrictions and requirements set forth by the Homes Provider. You are responsible for complying with all terms of the Homes booking including, without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the listing, during the checkout process, or otherwise communicated to you by Hopper or the Homes Provider prior to your stay. This may include restrictions on age, guests, pets, etc. Further, you acknowledge that if a valid claim is made, you may be liable for any damage you, your guests, or pets (if applicable) have caused to the Home during your booking. You agree that you have proper authority to enter into and accept any Home Provider’s applicable terms, damage policy, or cancellation policy on behalf of yourself or your guests. 

In the event you are found to violate: (i) these Terms, (ii) any rules or restrictions as set forth by a Home Provider, or (iii) any applicable law, the Home Provider, or Hopper, in its sole discretion or on behalf of a Home Provider, may cancel your Homes booking. This may include terminating your booking without any refund.

5.5.6. Ratings. Home ratings displayed in the Apps are intended as only general guidelines, and Hopper does not guarantee or endorse any Home, property manager, or the accuracy of any ratings.

5.5.7. Taxes and Fees.  In connection with facilitating your Home booking transaction, Hopper may charge your method of payment for taxes and fees. This charge includes an anticipated amount to recover the amount Hopper provides to the Homes Provider in connection with your reservation for taxes owed by the Homes Provider, or which Hopper remits to taxing authority on behalf of a Homes Provider, including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Homes Provider, or by Hopper on behalf of the Homes Provider. Hopper may not always be the entity collecting and remitting taxes to the applicable taxing authorities. The balance of the charge for Service Fees is a fee Hopper retains as part of the compensation for the Services.

5.5.8. Third-Party Terms of Service. In order to secure your Hopper Home reservation, we may be required to provide your information to third-party Home supply aggregators and/or technology or connectivity providers in order to facilitate the reservation. You acknowledge that Hopper is not responsible for any third-party provider terms and conditions or privacy policy, or any information or content provided for any third-party provider’s terms and conditions or privacy policy.

5.5.9. Electronic Communications. In connection with your Hopper Home booking, we may share information and communicate with third-party Homes Providers, including property managers, in order to enable such service providers to fulfill a reservation. As a result, third-party service providers, including property managers, may contact you directly to facilitate your booking. You hereby consent to receive such electronic communications from third party service providers in connection with your Hopper Home reservation. Hopper is not responsible for the content of such third-party communications including, but not limited to, marketing or promotional materials sent directly to you from a third party service provider, including property managers. You further acknowledge that we may contact third party service providers in order to satisfy your reservation and subsequently contact you via electronic communications to complete your booking.

5.5.10. Other Terms Applicable to Home Providers. In addition to these Terms, by listing a Home for use on the Apps, Home Providers, which includes individual property managers or individuals or entities authorized to act on behalf of a Home Provider, agree to abide by applicable law and other Hopper terms and conditions applicable to the Homes they list. This includes, as applicable, Hopper Homes Host Damage Guarantee Terms of Service, Hopper Homes Host Terms of Service, or for other property management companies, Hoppers’ Homes Distribution Agreement, each of which is incorporated herein by reference.

Home Providers are responsible for the actions of anyone acting on their behalf on the Apps. This includes managers creating listings on behalf of a Home Provider. In the event a Home is listed on the Apps, Hopper shall have authority to interact with the individual or entity that created the listing on behalf of the Home Provider. In the event such individual gives Hopper authority to enforce any specific rule or restriction of the Home, the Home Provider shall be responsible for abiding by such authorization. This includes payouts or refunds to guests or cancellations. By listing on the Apps, Home Providers represent and warrant that unless a Home is found to be fraudulently listed on the Apps without the Home Provider’s consent, Home Providers and their representatives have authority to create a listing on the App. Home Providers remain responsible and liable for such listing(s) and any content they create or content created on their behalf by any third party. Accordingly, Home Providers represent and warrant that any listing(s) created and posted on the Apps, including any listing(s) created on a Home Provider’s behalf by any third party, and the Home(s) in such listing(s): (i) will not breach any agreements the Home Provider has entered into with any third parties, such as homeowners association, condominium, lease or rental agreements; and, (ii) will (a) be in compliance with all applicable laws (such as zoning laws and laws governing rentals of residential and other properties), tax requirements, and rules and regulations that may apply to any Homes included in the applicable listing(s) (including having all required permits, licenses, and registrations), and (b) not conflict with the rights of third parties.

5.6. Third-Party Sites. The Apps and Services may contain links to third-party websites that are not operated by Hopper. These links are provided for reference only. Hopper is not responsible for the contents or the privacy or other practices of such sites. You should review the terms applicable to any third-party site that you choose to access.

5.7. Travel Insurance. Travel insurance offered by Hopper via the Apps and Services in the United States is provided through a partnership with Cover Genius Insurance Services, LLC (“Cover Genius”) and US Fire. When you purchase travel insurance in connection with one of our travel products for U.S. travel, you are subject to the terms & conditions of Cover Genius and US Fire, as provided to you within the Apps and Services at the time of purchase, and in subsequent confirmation communications. Non-insurance services related to Travel Insurance are provided by On Call International.

5.8 Potential Dangers. Hopper has no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. By offering reservations for travel products in particular destinations, Hopper does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations. For information concerning possible dangers at domestic or international destinations, Hopper recommends contacting the applicable authorities for travel advisories for your trip.

6. Hopper Entities; Sellers of Travel Registrations and Disclosures. Except as otherwise set forth below, all bookings are made by Hopper (USA), Inc., a wholly owned-subsidiary of Hopper, Inc. Hopper (USA), Inc. is a registered seller of travel in each of the U.S. states listed below: 

California*, registration number: 2141604-70 Hawaii, registration number: TAR 7387 Washington, registration number: 604516639

*Registration as a seller of travel in California does not constitute the state's approval of Hopper. Hopper is not a participant in the Travel Consumer Restitution Fund.

Additional Disclosures for Residents of ​​California: Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly reimbursed to the passenger. This provision does not apply where the seller of travel has remitted the payment from customer to another registered wholesale seller of travel or a carrier, without obtaining a refund and such other provider fails to provide the agreed-upon transportation or service. In this situation, the initial seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the customer payment, and if disbursed to a registered wholesaler of travel, proof of current registration of that wholesaler.

Additional Disclosures for Residents of ​​Washington State: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within 30 days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within 14 days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

Additional Disclosures for Residents of the European Union:  For residents of the European Union, travel bookings via the Apps are made by Hopper Travel (Ireland), Ltd., Mespil Business Centre, Mespil House, Sussex Road, Dublin 4, Ireland (“Hopper Ireland”). Hopper Ireland’s Registration Office number is 659673, and the VAT is 4185506IH. If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via the Hopper App(s), you will NOT benefit from rights applying to packages under the Package Holidays and Travel Trade Act 1995. Therefore, Hopper Ireland will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.  However, if you book any additional travel services during the same visit to the Hopper App(s), the travel services will become part of a linked travel arrangement. In that case, Hopper Ireland has, as required by the Package Holidays and Travel Trade Act 1995, protection in place to refund your payments to Hopper Ireland for services not performed because of Hopper Ireland’s insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection for Hopper Ireland is provided at this link. Hopper Ireland has taken out insolvency protection with International Passenger Protection (IPP). Travellers may contact IPP or, where applicable, the Irish Aviation Authority (IAA), The Times Building, 11-12 D'Olier Street, Dublin 2. D02 T449, email: traveltrade@iaa.ie, and telephone number: +353 1 603 1100.  if the services are denied because of Hopper Ireland’s insolvency. Note: This insolvency protection does not cover contracts with parties other than Hopper Ireland, which can be performed despite Hopper Ireland’s insolvency.

You can access the Package Holidays and Travel Trade Act 1995 at this link.

The Digital Services Act (Regulation (EU) 2022/2065) requires providers of online platforms to publish information on the average monthly active recipients of their service in the European Union, calculated as an average over the period of the past six months, for the purpose of determining whether an online platform is a “very large online platform”. As of April 11, 2024, the average monthly active recipients of Hopper services is below the threshold for a “very large online platform” designation under the Digital Services Act. We will keep updating this information every six months as required by the Digital Services Act.

Member States’ authorities, the European Commission and the European Board for Digital Services can contact Hopper at legal@hopper.com, which is to be regarded as the single point of contact pursuant to Article 11 of the Digital Services Act. Communications can be directed in English.

For residents of Canada, bookings are made by Hopper (Canada), Inc., a wholly owned-subsidiary of Hopper Inc., organized under the laws of Alberta, Canada. 

For residents of Mexico, bookings are made by Hopper App Travel Mexico, S.A. de R.L., Av. Paseo de la Reforma #403, oficina 806, Cuauhtèmoc, Mexico. 

For residents of Colombia, bookings are made by Hopper Colombia SAS, Cra 9 No. 116-06 Piso 17 - Complejo Tierra Firme, Bogotá, Colombia. 

For residents of Chile, bookings are made by Hopper Chile, Marchant Pereira 150, Of. 1002, Providencia, Santiago, Chile. 

For residents of the United Kingdom, bookings are made by Hopper UK Inc., Ltd., 58-60 Kensington Church St., Kensington, London W8 4DB, U.K.

Your payment may be processed by an affiliated Hopper entity other than the entity responsible for your booking.

Any customer service inquiries directed to any Hopper entity may be communicated to Hopper’s customer service team 24 hours a day, 7 days a week: 

• by phone, by calling +1-833-933-HOP1 (+1-833-933-4671) toll-free from the US / Canada, or +1 (347)-695-4555 (a Support ID from the trips section of the App will be required);

• via in-App chat (if applicable by product); or

• if you are an EEA-based consumer, the European Commission also offers an Online Dispute Resolution platform where you can submit a complaint.

7. Intellectual Property

7.1. The App(s) and Services downloaded or accessed by you pursuant to these Terms, including without limitation all of the text, images, sound, marks, logos, compilations (meaning the collection, arrangement and assembly of information) and other content contained therein, and all software, source or object code, systems, data, and algorithms embodied in or supporting the Apps or Services, or otherwise used by Hopper to deliver the Apps or Services, and all intellectual property rights therein including without limitation patent, copyright, trademark rights (collectively, the “Hopper Property”), is the sole and exclusive property of Hopper and/or of third parties provided under license to, or used with permission by, Hopper, and is protected under United States, Canada, and international laws. Hopper reserves all rights in the Hopper Property, including without limitation copyright, trademark, patent, and trade secret rights, and no rights in such Hopper Property are granted except as expressly provided herein. You are hereby granted a limited, personal, non-exclusive, non-transferrable, non-sublicensable, and revocable right to access, download, and use the Hopper Apps and the Services solely for the purposes expressly authorized by these Terms, provided that you comply with these Terms.

7.2. Trademarks. The marks “HOPPER,” the bunny and running bunny images, “Carrot Cash,” “Price Freeze,” “Cancel For Any Reason,” “Premium Disruption Assistance,” among other marks, are registered or unregistered trademarks of Hopper, protected under the laws of the United States, Canada, and other countries around the world, and may not be used in connection with any service or products other than those provided by or expressly authorized by Hopper, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hopper. The Apps and Services may also incorporate protected trademarks of third parties, and the use of such trademarks does not constitute an affiliation, endorsement or sponsorship of Hopper by any third party.

7.3. Third-Party Property. The Hopper Apps and Services feature the trademarks, service marks, images, logos, and data of third parties, including those of Hopper’s third-party travel service partners (“Third-Party Property”). Each third-party owner retains all rights in such Third-Party Property.  Any use of such Third-Party Property provided or displayed in any App, inures solely to the benefit of their respective owners. Hopper’s use of such Third-Party Property does not imply any affiliation or relationship between Hopper and the third party nor any endorsement of Hopper or the Apps or Services by such third party.

7.4. Use of Research Data. Your use of the research data found at media.hopper.com/research or that we make available by other means or at other physical or electronic locations, including without limitation any data, databases, reports, whitepapers, analysis, or compilations produced and/or distributed by Hopper ("Research Data") is governed additionally by the terms of this Section. Hopper grants to you a non-exclusive, limited, non-transferrable, non-sublicensable, and revocable right to use, reproduce, display, and redistribute Research Data subject to your compliance with the following terms. You must cite Hopper as the source of any Research Data in any publication which you produce that includes, quotes, or relies on Research Data in any way.  If your publication is in electronic format, you must link to Hopper.com and any existing back-links. Apart from crediting Hopper as the Source of the Research Data, you must not use any Hopper trademarks or any confusingly similar variants. You must not claim or imply that any Hopper entity endorses your use of the Research Data or the conclusions or derivative works which you might create. You acknowledge that the Research Data is being provided on a "AS IS” basis. Hopper does not warrant that data and publications will be error-free or complete, and cannot assume responsibility for your use of or reliance upon the Research Data.  You acknowledge our right to alter, delete, or withdraw Research Data at any time without prior notice. You acknowledge that we maintain all right, title, and interest, including ownership, to all Research Data.

7.5. Digital Millennium Copyright Act. Hopper respects the intellectual property of others. We have a policy of prohibiting Users from posting materials that infringe the copyright, trademark rights or other intellectual property rights of others. If you believe that your copyrighted work has been copied and is accessible in a Hopper App or through our Services in a way that constitutes copyright infringement, please provide Hopper with notification containing the following information required by the Digital Millennium Copyright Act, 17 U.S.C. §512 (“DMCA”) to Hopper, Attention: Legal Department, 265 Franklin Street, Suite 1702, Boston, MA 02110:

• Information reasonably sufficient to permit us to contact the party alleging infringement, including an email address; 

• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works allegedly have been infringed, then a representative list of such copyrighted works;

• Identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the allegedly infringing material, e.g., the specific web page address or App screenshot; 

• A statement that the party alleging infringement has a good-faith belief that use of the copyrighted work in the manner complained of is not authorized by the copyright owner or its agent, or is not otherwise permitted under the law; 

• A statement that the information in the notification is accurate, and under penalty of perjury, that the party alleging infringement is authorized to act on behalf of the copyright owner of the work that allegedly has been infringed; and

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner certifying the statements and information provided.

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

Repeat Infringer Policy. In accordance with the DMCA and other applicable law, Hopper has adopted a policy of terminating, in appropriate circumstances, and at Hopper’s sole discretion, Users or account holders who are deemed to be repeat infringers. Hopper may also, at its sole discretion, limit access to the Apps and/or Services and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

7.6 Feedback and Reviews. You have no obligation to provide Hopper with ideas, suggestions, recommendations, enhancement requests, or other information regarding your experience using the Apps or Services (collectively, “Feedback”), or any testimonials, endorsements, or product reviews of the Apps or Services or any third party travel provider, products or services purchased through the Apps or Services (collectively and together with any included photos, images, media or attachments, “Reviews”). However, any Feedback or Reviews that you submit to or about Hopper shall be governed by this Section 7.6 and all other applicable sections of these Terms. You acknowledge and agree that Hopper is under no obligation to examine or use in any way any Feedback or Reviews. Any opinions expressed in any Reviews displayed on the Apps are those of Hopper users or the users of Hopper’s partners, and not of Hopper. From time to time, Hopper may also display reviews and review scores which have not been submitted directly to Hopper. Hopper cannot verify these reviews from other sites to confirm if they meet Hopper’s review criteria, however, these reviews or review scores are imported from well-known third-party travel websites.

7.6.1 Feedback License Grant. If you submit Feedback to or about Hopper, either directly or indirectly via a third-party review site or a survey initiated by Hopper, then you grant to Hopper a non-revocable, non-exclusive, worldwide, royalty-free license that is sub-licensable and transferable, to make, use, reproduce, publicly display, distribute, sell, modify or publicly perform the Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise. 

7.6.2 Reviews License Grant. If you submit any Reviews, whether through the Apps or Services, via email, any links or portals provided by Hopper, any third-party review sites, or otherwise, you grant to Hopper a non-revocable, non-exclusive, worldwide, royalty-free, license that is sub-licensable and transferable, to (a) host, use, reproduce, modify, run, adapt, translate, distribute, publish, sell, create derivative works from and publicly display and perform such Reviews, in any manner, in any media, now known or hereafter devised; (b) make your Reviews available and let others do the same; and (c) use the name and/or trademark that you submit in connection with such Reviews; in each case, without any obligation, royalty or restriction based on intellectual property rights or otherwise. You acknowledge that Hopper may choose to provide attribution of your Reviews at Hopper’s sole discretion (or, if you are a consumer resident in the UK or EU, at Hopper’s reasonable discretion). You further grant to Hopper the right to pursue at law any person or entity that violates your or Hopper’ rights in your Reviews. If it is determined that you retain moral rights (including rights of attribution or integrity) in your Reviews, you hereby declare that, to the extent permitted by applicable law, (w) you do not require that any personally identifying information be used in connection with the Review, or any derivative works of or upgrades or updates thereto; (x) you have no objection to the publication, use, modification, deletion and exploitation of your Review by Hopper or its licensees, successors and assigns; (y) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of your Reviews; and (z) you forever release Hopper and its licensees, successors and assigns, from any claims that you could otherwise assert against Hopper by virtue of any such moral rights.

7.6.3 Reviews Acknowledgements. You certify, acknowledge and agree that (a) your Reviews are non-confidential and non-proprietary; (b) you own or have the necessary licenses, rights (including copyright and other proprietary rights), consents and permissions to publish and otherwise use (and for Hopper to publish and otherwise use for any commercial purposes everywhere in the world and forever) your Reviews as authorized under these Terms (including without limitation any images, photos or media included in your Reviews); (c) your Reviews do not infringe on the privacy rights, copyright, trademark rights or other intellectual property rights, or any other rights of third parties; (d) your reviews do not contain any viruses or any other materials which may have a detrimental effect on or cause damage to the review portals through which they are submitted; (e) your Reviews are truthful and represent your own actual experiences with and genuine opinions of the relevant product or service; and (f) you have not been offered any incentive or payment to write your Reviews, whether from Hopper or the service provider reviewed (or, in the event that you have, you have included in your Review appropriate, clear and conspicuous disclosures to that effect). You expressly certify, acknowledge and agree that your Reviews do not contain any material that is, or potentially is, offensive, illegal, defamatory, abusive, indecent, or blatant expressions of bigotry, racism, sexism, ageism, hatred or profanity, any information about illegal activities, any material promoting harm or injury to any group or individual, any material likely to breach confidence, copyright, privacy or other rights, nor any material that is defined as prohibited content or potentially prohibited content or is illegal content under applicable laws. You acknowledge that we retain the right in our sole discretion, to the extent permitted by applicable law, to remove, screen, translate or edit without notice any Reviews posted or stored on the Apps or through the Services at any time and for any reason, or to have such actions performed by third parties on our behalf subject to applicable law. You further acknowledge and agree that you accept full responsibility for any legal claims against Hopper in relation to your Reviews, and that you will be solely liable for any damages resulting from not complying with the terms of this Section 7.6 and for any other harm to Hopper or any third party resulting from your Reviews. Hopper does not accept any responsibility or liability for, and does not claim any endorsement of or affiliation with, any Review.

7.7 Mapping. Your use of mapping available on the Hopper App and Services is governed by the Google Terms of Use, Google Acceptable Use Policy, Google Legal Notices and Google Privacy Statement and the Microsoft Terms of Use and Microsoft Privacy Statement. Google and Microsoft reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion, in accordance with their Terms of Use and Privacy Statements (as applicable). OpenStreetMap geo data used in mapping is © OpenStreetMap contributors and available under the Open Database License (ODbL).

8. Carrot Cash.  

8.1  Carrot Cash. By using the Hopper Apps and Services, you may receive or earn, or be offered the choice or chance to receive or earn, Hopper Carrot Cash value, discounts, rewards, vouchers, and/or incentives (herein referred to as “Carrot Cash”), that can only be redeemed by you for certain future bookings and/or purchases via the Apps and Services. Carrot Cash is not actual cash / currency, stored value, or account credit. Carrot Cash is a temporary incentive provided to you for loyalty, award or promotional purposes that may only be redeemed  toward certain qualifying purchases by you via the Apps and Services. Carrot Cash cannot be redeemed for any flights marketed by United Airlines. Available Carrot Cash (including Vouchers as explained below) will be displayed in the wallet section of the App, accessible by clicking the wallet icon on from the home screen (“Hopper Wallet”). The receipt and use of any Carrot Cash shall be subject to the terms and conditions set forth herein and any any rules and restrictions communicated to you at the time of the offer, issuance, award, grant, and/or receipt of Carrot Cash, in terms and conditions applicable to any Hopper product or service that awards you Carrot Cash, and/or as displayed in your Hopper Wallet in connection with each of the Carrot Cash rewards granted to you (“Rules”).  If you are using Hopper’s website to access the Services without a Hopper account, you will not be able to earn or redeem Carrot Cash. Certain discounts and offers may only be available on the Hopper mobile applications and not on the Hopper website.

8.2. Carrot Cash Rewards. The Hopper Apps and Services may offer you Carrot Cash in connection with qualifying purchases and bookings (“Carrot Cash Rewards”). Carrot Cash Rewards are not available for bookings made through the Hopper website. Your accumulated balance of Carrot Cash Rewards may only be redeemed for future qualified purchases on the Apps but may not be combined with other Carrot Cash. A user’s accumulated Carrot Cash Rewards will be available for use for six (6) months from the date of the last transaction for which Carrot Cash Rewards were applied or awarded (“Rewards Expiration Date”), provided that Carrot Cash Rewards granted in connection with certain purchases will have no expiration date, as set forth expressly at the time of purchase. Except as expressly provided otherwise at the time of purchase, the Rewards Expiration Date applies to all Carrot Cash Rewards. Any Carrot Cash Reward not applied prior to the Rewards Expiration Date will be terminated and unavailable for future use.

8.3. Carrot Cash Vouchers. The Hopper Apps and Services may offer you: (i) the choice to receive refunds of travel services or Hopper services due to you as Carrot Cash; or (ii) Carrot Cash in connection with the terms and conditions of certain purchased Hopper services; and/or (iii) special offers or promotions applicable to certain qualifying purchases (e.g., $10 off Hopper Picks Hotels) (collectively, “Carrot Cash Vouchers”). Carrot Cash Vouchers may only be applied to future qualified purchases on the Apps, subject to restrictions set forth at the time of receipt and/or in your Hopper Wallet, but may not be combined with other Carrot Cash Vouchers, Carrot Cash Rewards, or other Carrot Cash.  Each Carrot Cash Voucher may be redeemed for one transaction only, irrespective of the amount of the Carrot Cash Voucher, and any amount redeemed cannot be reinstated or refunded. Any portion of the value of a Carrot Cash Voucher in excess of the transaction to which the Carrot Cash Voucher is redeemed will expire and be unavailable for future use. Carrot Cash Vouchers will be available for use only for the limited time period as specified at the time of receipt and/or in your Hopper Wallet (“Voucher Expiration Date”). Any Carrot Cash Voucher not redeemed prior to the Voucher Expiration Date will be terminated and unavailable for future use. Limited Time Vouchers are subject to the same terms as set forth above for Carrot Cash Vouchers, but typically have limited availability and may be withdrawn by Hopper at any time subject to availability limits as determined in Hopper’s sole discretion. 

8.4. Carrot Cash Restrictions. All Carrot Cash is non-transferrable. The Rules applicable to Carrot Cash may include: restrictions on the nature of the products, services, and fees to which Carrot Cash may be applied; restrictions on the ability to combine Carrot Cash with other promotions or discounts; restrictions on the eligibility of users to receive and apply Carrot Cash, and restrictions on availability of offered Flash Deals. Hopper reserves the right to make changes to these Carrot Cash terms and/or any applicable Rules for any Carrot Cash Reward, Carrot Cash Voucher, or Carrot Cash Flash Deal at any time, as determined in Hopper’s sole discretion.

8.5.  No Cash Value. Carrot Cash may not be redeemed or exchanged for cash and has no cash value. You have no property interest in Carrot Cash. If not redeemed on the Apps for a qualifying purchase within the time frame specified within the applicable Rules, the Carrot Cash will expire. Hopper may choose to discontinue a published, offered, or granted Carrot Cash Flash Deal or any other incentive offer or promotional program at any time in Hopper’s sole discretion. If your use of the Apps or Services is suspended or terminated by Hopper for any reason, all Carrot Cash will expire immediately. Hopper is not obligated to compensate you for any value associated with expired or discontinued Carrot Cash incentives or promotions.

8.6 Redemption. At the time of a qualified transaction using the Apps and Services, you will have the option to redeem and/or apply Carrot Cash Rewards, a single Carrot Cash Voucher, or a Carrot Cash Flash Deal applicable to your purchase.  If the redeemed/applied Carrot Cash amount is less than the total transaction amount, you authorize Hopper to charge your linked Payment Instrument in your Hopper User account for the remaining transaction amount.  

8.7. No Warranties. Hopper disclaims all express or implied warranties, including warranties of merchantability or fitness for a particular purpose, as to Carrot Cash, to the extent permitted by law. 

8.8. Corrections and Disputes. Hopper reserves the right to adjust the balance of any Carrot Cash Reward, Carrot Cash Voucher, or Carrot Cash Flash Deal in the event of a clerical, billing, or accounting error as determined in Hopper’s sole discretion. Transactions or corrections concerning Carrot Cash may be disputed by contacting Hopper Support within 60 days of the disputed transaction or correction.

8.9. Carrot Cash Unauthorized Use. Hopper is not responsible for any unauthorized redemption of Carrot Cash associated with your Hopper User Account. You are solely responsible for loss or unauthorized use of any device from which your Hopper App and User Account may be accessible. To help secure your Carrot Cash, do not share access to your Hopper User Account with others. If you suspect that someone has accessed your account and/or redeemed your Carrot Cash without authorization, contact Hopper Support at carrot-cash@hopper.com, immediately.

9. Hopper Proprietary Products.  

The Hopper Apps and Services offer a number of proprietary products for sale, including Hopper Price Freeze™ (for Air, Hotels or Cars), Cancel for any Reason (for Air or Hotels), Leave for any Reason, Refundable Fares, Extend Your Void Window, Price Drop, Flight Change Guarantee, Flight Disruption Guarantee, Refundable Room Service, and other similar products (“Products”), which aim to increase the flexibility of purchased travel items. The purchase of each Product is subject to specified terms and conditions that will be made available to you prior to purchasing. These Products are NOT regulated financial products such as insurance, and the specified terms and conditions are not offers to insure or an insurance contract, and do not take the place of insurance obtained or obtainable by you.  The only insurance available for purchase on the Hopper Apps and Services is the third-party Trip Insurance offered by Cover Genius and US Fire discussed herein at Section 5.7.

10. Disclaimer of Warranties.

10.1. The Hopper Apps and Services, including without limitation Hopper’s price predictions and recommendations, are provided on a “AS IS” and “AS AVAILABLE” basis. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, HOPPER DISCLAIMS, WITH RESPECT TO THE APPS, THE SERVICES, AND ALL CONTENT THEREIN, ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Hopper does not warrant that the Apps or Services will operate error-free or without downtime. Hopper may pause or interrupt the Apps or Services at any time, and users should expect periodic downtime for updates. Hopper does not warrant or make any representations regarding the use or the results of the Apps or Services in terms of their correctness, accuracy, reliability, timeliness, completeness, currentness, or otherwise, including, without limitation, the safety, quality, and/or timing of any travel service purchased from third-parties via the Services. Hopper shall not be liable for delay, damage, or failure in performance resulting from causes beyond Hopper’s reasonable control, including, without limitation, delays and other problems inherent in the use of the internet and electronic communications, force majeure, or the actions or omissions of third-parties. All content in the Apps and Services is provided for informational purposes only. Reliance on any information provided through the Apps or Services is solely at your own risk, including, without limitation, third-party travel services information, and Hopper predictions and recommendations. While unanticipated, errors and bugs may occur in the Apps and Services from time to time that may impact your booking. This may result in incorrect pricing or other other offers. Hopper reserves the right to correct any pricing errors in the Apps or Services and/or pending reservations made under an incorrect price, and it is in Hopper’s sole discretion to honor any incorrect pricing error. If there is an obvious error and you have made a booking, Hopper may offer you the opportunity to keep your booking by paying the correct price or Hopper will cancel your booking without penalty. Hopper has no obligation to make any travel service available to you at an incorrect (lower) price even after you have been sent a booking confirmation, if the error should reasonably have been apparent to you.

10.2. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THESE ABOVE EXCLUSIONS MAY NOT FULLY APPLY TO YOU.

11. Limitations of Liability

11.1.  TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL HOPPER BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OR DAMAGES WHATSOEVER (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, REPUTATION, USE, OR OTHER ECONOMIC ADVANTAGE), EVEN IF HOPPER HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF A WARRANTY, CONTRACT, NEGLIGENCE, TORT, OR OTHER ACTION THAT IN ANY MANNER ARISES OUT OF OR IN CONNECTION WITH THE USE OF, INABILITY TO USE, OR PERFORMANCE OF THE APPS OR SERVICES. HOPPER ASSUMES NO RESPONSIBILITY OR LIABILITY IN ANY MANNER ARISING OUT OF OR IN CONNECTION WITH ANY INFORMATION, CONTENT, PRODUCTS, AIR TRAVEL, LODGING, OR OTHER TRAVEL SERVICE OR MATERIAL AVAILABLE ON OR THROUGH THE APPS OR SERVICES, OR VIA ANY THIRD PARTY WEBSITE PAGES OR ADDITIONAL WEBSITES LINKED TO THE APPS.THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EXCEPT WHERE PROHIBITED BY LAW IN NO EVENT SHALL HOPPER’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN WARRANTY, CONTRACT, OR TORT EXCEED (A) THE AMOUNT PAID BY YOU TO HOPPER OR A THIRD-PARTY TRAVEL SERVICE PROVIDER VIA THE SERVICES, IF ANY, OR (B) $1,000 (WHICHEVER IS GREATER).  IN NO EVENT SHALL HOPPER BE LIABLE FOR ANY FAILURE TO COMPLY WITH THESE TERMS, OR FAILURE TO PROVIDE THE APPS OR SERVICES, TO THE EXTENT THAT SUCH FAILURE ARISES FROM FACTORS OUTSIDE HOPPER’S REASONABLE CONTROL.

11.2. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

11.3. YOU AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THIS SECTION ARE MATERIAL, BARGAINED-FOR BASES OF THESE TERMS, AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY HEREUNDER AND IN THE DECISION BY EACH PARTY TO CONTRACT WITH THE OTHER. YOU AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF SERVICE ARE FAIR AND REASONABLE. EXCEPT AS MAY BE OTHERWISE PROVIDED FOR IN THIS SECTION, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE HOPPER APPS AND SERVICES.

11.4. IMPORTANT NOTE TO NEW JERSEY CONSUMERS:  IF YOU ARE A CONSUMER RESIDING IN NEW JERSEY, THE FOLLOWING PROVISIONS OF THESE TERMS OF USE DO NOT APPLY TO YOU (AND DO NOT LIMIT ANY RIGHTS THAT YOU MAY HAVE) TO THE EXTENT THAT THEY ARE UNENFORCEABLE UNDER NEW JERSEY LAW:  (A) THE DISCLAIMER OF LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND (FOR EXAMPLE, TO THE EXTENT UNENFORCEABLE UNDER THE NEW JERSEY PUNITIVE DAMAGES ACT, NEW JERSEY PRODUCTS LIABILITY ACT, NEW JERSEY UNIFORM COMMERCIAL CODE, AND NEW JERSEY CONSUMER FRAUD ACT); (B) THE LIMITATION ON LIABILITY FOR LOST PROFITS OR LOSS OR MISUSE OF ANY DATA (FOR EXAMPLE, TO THE EXTENT UNENFORCEABLE UNDER THE NEW JERSEY IDENTITY THEFT PROTECTION ACT AND NEW JERSEY CONSUMER FRAUD ACT); (C) APPLICATION OF THE LIMITATIONS OF LIABILITY TO THE RECOVERY OF DAMAGES THAT ARISE UNDER CONTRACT AND TORT, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY (FOR EXAMPLE, TO THE EXTENT SUCH DAMAGES ARE RECOVERABLE BY A CONSUMER UNDER NEW JERSEY LAW, INCLUDING, WITHOUT LIMITATION, THE NEW JERSEY PRODUCTS LIABILITY ACT); AND (D) THE MASSACHUSETTS GOVERNING LAW PROVISION (FOR EXAMPLE, TO THE EXTENT THAT YOUR RIGHTS AS A CONSUMER RESIDING IN NEW JERSEY ARE REQUIRED TO BE GOVERNED BY NEW JERSEY LAW).

11.5. With respect to any unauthorized, fraudulent transaction conducted using your Hopper account, absent any violation of these Terms by you, your right to reimbursement for any direct losses (i.e., losses not refunded by your Payment Instrument issuing entity) as set forth herein shall be your sole and exclusive right and remedy for any loss or damages incurred by you arising out of, in connection with, or relating to any fraudulent or unauthorized use of your Hopper account, and Hopper may condition its payment of any fraud or unauthorized use reimbursement upon your releasing Hopper from any further claims with respect thereto.

11.6. An action or proceeding relating to any claim arising out of the Apps or Services must commence pursuant to Section 13.1 within the shorter of the applicable statute of limitations or one year after the cause of action has accrued, or it shall be waived.

12. Indemnification. 

If you use the Apps or Services for commercial purposes and/or to make travel bookings on behalf of any third person or party, you agree to indemnify and hold harmless Hopper and its officers, directors, employees, agents, and affiliated companies against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including reasonable legal and accounting fees, caused by, arising out of, or related to your use of the Apps or Services, breach of these Terms, or the use of any products or services purchased via the Apps or Services.

13. DISPUTE RESOLUTION; ARBITRATION; WAIVER OF RIGHTS

13.1. ARBITRATION AND CLASS ACTION WAIVER.  You agree that all claims, disputes, or disagreements that may arise out of the interpretation of or performance under  these Terms, any payments to Hopper, or otherwise related in any way to your use of the Apps or Services and/or the content therein, shall be submitted exclusively to binding arbitration, except that each party retains: (i) the right to bring an individual action in small claims court for disputes and actions within the scope of such court’s jurisdiction; and (ii) the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Arbitration means that an arbitrator and not a judge or jury will decide the claim. Rights to prehearing exchange of information and appeals may also be limited in arbitration. YOU ACKNOWLEDGE AND AGREE THAT YOU AND HOPPER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. You further acknowledge and agree that you waive your right to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Hopper otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this class action waiver is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of these Terms. 

For any Dispute that cannot be resolved by Customer Service, you and Hopper agree to make a good faith effort to resolve the Dispute informally prior to initiating a formal arbitration proceeding.  Before initiating an arbitration, you and Hopper each agree to first provide the other with a detailed written notice (“Notice of Dispute”).  The Notice of Dispute must include (i) the name, telephone number, mailing address, email address, and Account number (if applicable) of the person or entity providing the notice; (ii) sufficient information to enable you or Hopper to identify any transaction at issue (including any receipts or order confirmations); (iii) a detailed statement of the legal claims asserted and the factual basis for those claims; and (iv) a detailed description of the remedy sought and an accurate, good-faith calculation of the amount in controversy.

The Notice of Dispute must be personally signed by the party initiating the Dispute (and their counsel, if represented).  Your Notice of Dispute to Hopper must be sent by mail to Hopper (USA), Inc., Attn: Legal Department, 265 Franklin Street, Suite 1702, Boston, MA 02110 or via email to legal@hopper.com.  Hopper’s Notice of Dispute to you must be sent by mail or email to the most recent contact information that you have provided to Hopper.

For a period of 60 days from the date of receipt of a completed Notice of Dispute from the other party, you and Hopper agree to make attempts to resolve the Dispute prior to commencing an arbitration and not to commence an arbitration proceeding until the 60-day post-notice resolution period expires, which period may be extended by agreement of the parties.  If requested by the party that receives the Notice of Dispute, the other party must personally appear at and participate in a telephone settlement conference (if a party is represented by counsel, counsel may also participate) to discuss the Dispute. 

Compliance with and completing this informal dispute resolution process is a condition precedent to filing any formal dispute resolution proceeding, including a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this informal dispute resolution process.

If the sufficiency of a Notice of Dispute or compliance with this mandatory informal dispute resolution process is at issue, it may be decided by a court of competent jurisdiction at either party's election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration or the assessment or payment of arbitration fees.  You or we may also elect to raise non-compliance with this informal dispute resolution process and seek relief in arbitration.

13.2. Arbitration Rules. Any arbitration will be administered by the American Arbitration Association ("AAA"). Except as modified by this “Dispute Resolution” provision, the AAA will administer the arbitration in accordance with either (A) the Commercial Arbitration Rules then in effect, or (B) the Consumer Arbitration Rules then in effect if the matter involves a “consumer agreement” as defined by Consumer Arbitration Rule R-1 (together, the "Applicable AAA Rules"). (The Applicable AAA Rules are available at https://www.adr.org/Rules or by calling the AAA at 1-800-778-7879). The Federal Arbitration Act will govern the interpretation and enforcement of this entire “Dispute Resolution” provision.

13.3. Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the Applicable AAA Rules. (The AAA provides applicable forms for Demands for Arbitration at https://www.adr.org/sites/default/files/Demand_for_Arbitration_0.pdf (Commercial Arbitration Rules) and https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_1.pdf (Consumer Arbitration Rules), and a separate affidavit for waiver of fees for California residents only is available at https://www.adr.org/sites/default/files/AAA%20Affidavit%20for%20Waiver%20of%20Fees%20Notice%20California%20Consumers.pdf.) The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (a) the mandatory process described in Section 13.1 above, and (b) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would. The arbitrator will be either a retired judge or an attorney licensed to practice law in the county in which you reside and will be selected in accordance with the Applicable AAA Rules. If the parties are unable to agree upon an arbitrator within fourteen (14) days of the AAA’s notice to the parties of its receipt of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

13.4. Arbitration Location and Procedure. Unless you and Hopper otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Hopper submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the Applicable AAA Rules. Subject to the Applicable AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or solely through written submissions, except the respondent in any arbitration where the claimant is seeking $10,000 or more or injunctive relief shall have the right to elect an in-person, video, or phone hearing. You and Hopper reserve the right to request a hearing in any matter from the arbitrator. You and Hopper representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually reasonably convenient location.

If 25 or more individuals submit Notices of Dispute or attempt to initiate arbitrations with Hopper raising similar claims, and counsel for the individuals bringing the claims are the same or coordinated for these individuals (“Mass Filing”), you and Hopper agree that if the claims are not resolved and proceed to arbitration, these additional procedures shall apply, and the resolution of your Dispute might be delayed and ultimately proceed in court if not resolved through the process set forth below.

The parties agree that throughout this process, their counsel shall meet and confer in an effort to informally resolve the Disputes, streamline procedures, address the informal exchange of information, modify the number of Disputes to be adjudicated and to promote efficiency, conservation of resources, and the resolution of claims.

If your claim is part of a Mass Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that the Mass Filing is first submitted to AAA until your Dispute proceeds in arbitration or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this Section.

Counsel for the individuals and counsel for Hopper shall each select 10 cases (per side) to proceed as cases in individual arbitration proceedings as part of an initial staged process.  Alternatively, either side’s counsel may elect to have their 10 cases selected randomly.  The number of Disputes to be selected to proceed as part of this initial staged process can be increased by agreement of counsel for the parties.  The parties will meet and confer in good faith to arrange for a mutually convenient location or manner for the arbitration of Disputes selected for this initial staged process to take place.  No other cases may be filed in arbitration or deemed to have been filed in arbitration, nor shall any arbitration fees be assessed or collected in connection with those claims by the AAA until they are selected to proceed to individual arbitration proceedings as part of a staged process.  

If the parties are unable to resolve the remaining cases after the conclusion of the first stage of arbitration proceedings, the parties shall participate in a mediation session before a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes.  Hopper shall pay the mediation fee.  Upon the conclusion of this mediation session, any Disputes part of the Mass Filing that are not settled or withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms.  Notwithstanding the foregoing, counsel for the parties may mutually agree to proceed with the adjudication of some or all of the remaining disputes in arbitration and a second mediation session.

If these mass arbitration procedures apply to your Notice of Dispute, any statute of limitations applicable to the claims set forth in that Notice will be tolled from the time the first cases are selected for the initial staged process described above, until the claimant’s Notice is selected for a subsequent staged process, withdrawn, or otherwise resolved. A court will have the authority to enforce these mass arbitration procedures and, if necessary, to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees.

The additional procedures for Mass Arbitration set forth herein and each of its requirements are essential parts of the Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that this section applies to your Dispute and is not enforceable, then your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms.

13.5. Arbitrator's Decision. The arbitrator will render an award within the time frame specified in the Applicable AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award of damages and/or other relief must be consistent with the terms of the "Limitations of Liability" section above as to the types and the amounts of damages or other relief for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide the relief warranted by the claimant's individual claim. If the arbitrator determines that you are the prevailing party in the arbitration, and only if authorized under applicable law, the arbitrator may award reasonable attorneys' fees and expenses.

13.6. Fees. Payment of arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and Hopper agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration, and agree to work together in good faith to ensure that arbitration remains economical and cost-effective for all parties.

13.7. Changes. Hopper reserves the right to change this "Dispute Resolution" section, but any such changes will not apply to disputes arising before the effective date of such amendment. Notwithstanding the provisions of the modification-related provisions above, if Hopper changes this "Dispute Resolution" section after the date you first accepted the Terms(or accepted any subsequent changes to these Terms), you agree that your continued use of the Apps or Services after such change will be deemed acceptance of those changes. If you do not agree to such change, you may reject any such change by providing Hopper written notice of such rejection by mail or hand delivery to: Hopper, Attn: Legal Department, 265 Franklin Street, Suite 1702, Boston, MA 02110 or by email from the email address associated with your account to: legal@hopper.com, within 30 days of the date such change became effective, as indicated herein. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and Hopper in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms, as applicable). 

14. Additional Terms.

These Terms constitute the entire agreement of the parties as to its subject matter, and supersede all prior written and oral representations and discussions between the parties. The Terms shall be governed by the laws of the Commonwealth of Massachusetts without reference to principles of conflicts of laws, except as otherwise provided above in Section 13. No delay or omission by Hopper in exercising any of its rights occurring upon any noncompliance or default by you with respect to these Terms will impair any such right or be construed to be a waiver thereof, and a waiver by Hopper of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained. You may not assign any of your rights arising under these Terms without Hopper’s written consent. Except as provided in Section 13 above (Dispute Resolution), if any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, then these Terms will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law. The provisions of these Terms are entered into for the benefit of Hopper and you and there shall be no third-party beneficiaries to these Terms. In the event of a conflict between these Terms and any other Hopper agreement, terms, or policy provided to you, directly or indirectly, these Terms shall prevail.

15. Updates and Changes.  

Hopper may make changes or updates to these Terms at any time, at its discretion. Hopper will provide notice of such changes by publishing an amended version of these Terms within the Apps, and changes shall be effective upon publication. It is your responsibility to monitor the Apps regularly for changes to these Terms. You agree that if you do not agree to any such change, you shall immediately stop using the Apps and Services. Your failure to do so, or continued use of any App or Service, shall constitute agreement to these Terms as so amended, except as provided for under Section 13.7.

Effective Date of these Terms of Service:  Version 1.19; November 7, 2025